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Credit Card News

Social Media Raises the Stakes for Customer Service

Americans are growing more frustrated with customer service and businesses are feeling the heat as consumers tell an increasing number of people about both their positive and poor service experiences.  The 2012 American Express® Global Customer Service Barometer also found that consumers who have used social media for service wield the greatest amount of influence.  They tell significantly more people about their service experiences, and say they’d spend 21% more with companies who deliver great service – compared to 13% on average.

American Express Chief Financial Officer to Participate in the Barclays Capital Americas Select Franchise Conference

American Express Chief Financial Officer, Dan Henry, will participate in the Barclays Capital Americas Select Franchise Conference in London on Wednesday, May 16, 2012, at 8:30 a.m. (local time). Mr. Henry will participate in a question and answer session relating to the Company's recent financial performance.A live audio webcast will be made available to the general public through the American Express Investor Relations website at

American Express Partners with Barnes and Noble College to Launch American Express® Campus Edition Prepaid Card in More Than 500 U.S. Campus Bookstores

American Express announced today the launch of
American Express Campus Edition Prepaid Card, a reloadable prepaid Card
available in more than 500 Barnes & Noble college bookstores across the United
States. Campus Edition Prepaid Card will provide college students with a smart
spending and budgeting tool that can be used anywhere American Express® Cards
are accepted.
"We're excited to partner with Barnes & Noble College Campus Bookstores to
provide college students with an everyday spending card," said Laura Kelly, SVP

American Express Launches First-of-its-Kind Mobile Offer Engine: Delivers Recommended Merchant Offers to Cardmembers Based on Their "Spend Graph"

American Express today launched an industry first mobile offer engine that
recommends and ranks relevant merchant offers in real time for US Cardmembers
based on their spending history and location -- a Cardmember's "spend graph."

American Express Launches Campaign to Support Fifteen Future Leaders of Social Change

American Express, in partnership with Ashoka Changemakers®, has recognized 15 social entrepreneurs as top innovators that are most likely to become the next generation of leaders who will solve the world's critical challenges."The problems the world is facing can only be tackled by a class of innovators with the social and emotional intelligence to create solutions and develop the skills required to lead," said Timothy J. McClimon, President of American Express Foundation.

CFOs Plan to Tap Cash and Add Jobs

Senior finance executives worldwide are expressing moderate optimism about the prospects for economic growth over the next twelve months. Investments in expanded operating capacity, research and development, and mergers and acquisitions are on the table as finance executives dip into their companies’ cash stockpiles. Hiring is also on the rise, with a majority of finance executives planning to increase headcount over the next twelve months.

American Express Declares Regular Quarterly Dividend

The Board of Directors of American Express Company today declared a regular quarterly dividend of $0.20 per common share, payable on August 10, 2012 to shareholders of record on July 6, 2012.

Summer Travelers Seek Vacations With Substance

The latest
Express Spending & Saving Tracker
finds that

summer travel
will remain strong, but the consumer mindset has shifted.
Almost 140 million Americans (59%) are planning a summer vacation. They expect
to spend an average of $1,180 per person, on par with 2011. But, 48% seek more

Victory in Procurement (VIP) Program Present Small Businesses with More Opportunities to Win Government Contracts in 2012

American Express
, the small business division of the financial services company, today
announced the expansion of its annual
Victory in Procurement
program, a national initiative to help small businesses at every level
of contract readiness gain insight and build relationships that help secure
government contracts. For 2012, the VIP program has added partnerships with

American Express Announces New Senior Executives in U.S. Consumer Services Business

American Express Company (NYSE:AXP) today announced Katrina Lane and
David Yoo have joined the U.S. Consumer Services leadership team.


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